For providers who request insurance verifications, see below including an important change for procedures:

• For our new Platinum Service providers, this is a reminder that the first 20 verifications done per billing month are free.  Any veriifications done in excess of 20 per billing month are billed at $4.95 per verification.
• For our Premium and Premium Service providers, the fee is $9.95 per verification.

NEW PROCEDURE:  

• Immediately after requesting a verification, providers must log into the Support Suite and upload a PDF attachment of the front and back of the patient's insurance card.  
• Make sure the scanned copy if a PDF file (not JPEG).  
• Verifications cannot be done until the scanned PDF copy of the front and back of the card are uploaded.  
• If your office currently does not obtain copies of insurance cards, you must imediately change your policies to ensure you have scanned copies of insurance cards for all patients.

Thanks,

Steve