For providers who request insurance verifications, see below including an important change for procedures:
- For our new Platinum Service providers, this is a reminder that the first 20 verifications done per billing month are free. Any veriifications done in excess of 20 per billing month are billed at $4.95 per verification.
- For our Premium and Premium Service providers, the fee is $9.95 per verification.
- Immediately after requesting a verification, providers must log into the Support Suite and upload a PDF attachment of the front and back of the patient's insurance card.
- Make sure the scanned copy if a PDF file (not JPEG).
- Verifications cannot be done until the scanned PDF copy of the front and back of the card are uploaded.
- If your office currently does not obtain copies of insurance cards, you must imediately change your policies to ensure you have scanned copies of insurance cards for all patients.