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Apr
2

Submitting EOBs via the Support Suite

Medical Billing Professionals
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in General

Submitting EOBs via the Support Suite


     For our PremiumPlus providers who are submitting EOBs to us via the Support Suite, when you create a new ticket for submitting the EOBs be sure to select the Department EOBs/Explanation of Benefits when submitting the ticket.


   You will see when you create a ticket a field for Departments.  The default may be Support/Patient Information.  If you are submitting EOBs, make sure you change this and select the field EOBs/Explanation of Benefits. This will ensure your ticket is routed correctly for payment posting.


Thanks,

Steve 


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