Submitting EOBs via the Support Suite

     For our PremiumPlus providers who are submitting EOBs to us via the Support Suite, when you create a new ticket for submitting the EOBs be sure to select the Department EOBs/Explanation of Benefits when submitting the ticket.

   You will see when you create a ticket a field for Departments.  The default may be Support/Patient Information.  If you are submitting EOBs, make sure you change this and select the field EOBs/Explanation of Benefits. This will ensure your ticket is routed correctly for payment posting.

Thanks,

Steve